The Internal Comms Podcast

Episode 36 - Navigating the digital landscape

In this episode of The Internal Comms Podcast we meet digital expert Frank Wolf. Frank spent seven years as a business consultant at Accenture. Then at T Mobile, he was responsible for social technologies and collaboration solutions. He co-founded Staffbase – the employee app and intranet. He is also the author of Social Intranet.

Today we seem to have endless opportunities to connect with people in new and dynamic ways but for many of us, digital communication is not where it can and should be inside our organisations. If you don’t know where to start, want advice on building a business case or how to choose the best technology partner, then get your notepad ready as Frank answers these questions and much more.

In this enlightening conversation not only does he demystify tech but explains how it’s set to take employee engagement to the next level in our ever-changing world of work. If you have any thoughts or comments on this episode, please share them using the hashtag #TheICPodcast. And make sure you’re following us @abthinks

Jump to

Work from home: the big experiment – we’re yet to see the downsides [5:50]

Doomed to fail: the burden of too many expectations on early intranets [8.34]

Employee experience of the workplace will be the focus of the next generation of intranet [11:24]

How HR can help tailor the experience for intranet users [13:10]

Barriers to taking things to the next level [15:29]

Why internal branding is important [28:44]

Tech advice for new IC managers [30:27]

Buying and maintaining tech has never been easier for communicators [33:57]

Why some pilots are a good idea and others not [37:14]

Mobile as a strategy [40:42]

Getting buy-in: ‘What’s in for me’ [43:21]

COVID-19: the most powerful business case for an employee app [52:24]

Why we need to connect measurement of engagement and what we do in comms [57:00]

The future: intranets as a comms tool and a communications platform [59:00]

Making communications more personal, being there in moments that matter for employees [1:02]

Quickfire questions [1:05]

Links from this episode

Read Social Intranet by Frank Wolf

Find out more about Staffbase, read Frank’s blog and connect with him on Twitter and LinkedIn.

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