The Internal Comms Podcast

Episode 98 – How to build a powerful personal brand

This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective industries.

Chris and Katie cover a lot of ground in this conversation. Chris has a fascinating take into the importance of what people say when you’re not in the room, and how you can use your own USP to become a successful ‘you-preneur’. As someone who has walked the talk when it comes to personal branding, his advice is worth its weight in gold.

But this is not just a podcast for wannabe entrepreneurs or high-ranking leaders. Anyone wanting to carry weight in their role should be considering the impact of reputation – talent will take you far, but the way people feel about you will drive you that little bit further.

Discover how Chris went from burnout to building big, successful brands, and how you can do the same.

As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.

Download transcript

Katie 00:04
Welcome to The Internal Comms Podcast with me, Katie Macaulay. This is a show devoted to informing, energising and genuinely inspiring those of us responsible for communication inside our organisations. Every fortnight my aim is to bring you insights, strategies and success stories from influential thinkers in our field. Comms practitioners, authors, academics and consultants. This episode hinges on a very specific and interesting question. What do people say about you when you’re not in the room? That’s how my guest today defines our personal brand or professional reputation. And he should know, because he is the personal brand expert, Chris Ducker.

Katie 01:00
Now, I’ve long wanted to interview Chris for some time, because I believe we live in an age when I think we all need to think about our professional reputations. Whether we’re an employee working in house, for an agency or as an independent consultant, the right reputation helps us unlock new opportunities, connects us with like minded people, and positions us for work that really matters to us, that aligns with our talents and interests.

Katie 01:32
Several friends in internal comms have mentioned the transformative impact of Chris’s coaching and mentoring sessions. And it’s obvious why. He really does walk the talk. He’s a serial entrepreneur, best selling author, and a very successful keynote speaker. He’s the author of Virtual Freedom and more recently, Rise of the You-preneur, the Definitive Guide to Becoming the Go-to Leader in your Industry and Building a Future-proof Business. Now, I want to stress, I think the advice and insight that Chris shares in this conversation is relevant if you are an employee, or if you’re an independent consultant. We talk about the importance of identifying your unique point of difference, how to create a social media presence not solely built on what Chris calls ‘rented land’, and how to craft the right kind of content for your particular audience. And we get personal too. We talk about burnouts, legacy, and the importance of realising we are not, after all, invincible. So without further ado, I bring you what I hope you’ll find is a very thought provoking conversation with Chris Ducker. So, Chris, welcome to The Internal Comms Podcast. It’s a pleasure to have you here.

Chris 03:06
It’s my pleasure to be here. Thanks for having me.

Katie 03:09
I’m going to start in a slightly strange place if that’s okay. If I’ve done my, sounds ominous already, if my research is correct, there is a backstory Chris, and there’s a pun intended here. I think we both have shared a common experience around some pretty evasive spinal surgery. Yes, yeah. I’m just wondering, am I barking up the right tree? Did that experience in any way shape, influence your thinking professionally, in particular?

Chris 03:42
I think it’s had a bit of a knock-on effect across the board really more than anything else. Not just business, but also life stuff too. The back surgery came about, it was the tail end of a burnout for me, I burned out at the very end of 2009. And then recovered from that, and 2010 hired a whole bunch of people, all that good stuff. But what had happened was in the run up to that burnout, I’d been sat on my chair 14 hours a day crushing my lower spine, and ultimately had disc problems. And then one day, my son decided to jump on me like Superman, and that was that. And so it was kind of like, you know, if you’ve gone through it, you know how painful it is, you know how debilitating it can be. I was young enough to hopefully go through that surgery at the time – we’re talking about maybe 12 years or so ago – and recover relatively quickly from it.

Chris 04:36
So I decided to go ahead and have the surgery. I’m glad I did because it fixed the problem. I haven’t had any problem since and if anything, it catapulted me into the mindset of “Holy crap. I’m not unstoppable. I’m not unbreakable. And if I want to play a longer game, in business, in life, then I need to start looking after myself properly.” That was really the catalyst for me to I start getting more serious about my health, my diet, my sleep. I didn’t do the whole biohacking thing or anything like that. But like supplementation and understanding the importance of having a proper physical every year, scans every year, hiring a nutritionist to clean up my diet, I got all these things that you really don’t think all that much about. But then once you start running blood tests and whatnot, you’re like, “Okay, I’m actually not in great shape. There’s a lot I can be doing here. If I want to act and lead in a way that is ambitious for myself, but also inspiring for other people who decide to follow my work, then I need to lead by example.” And that’s what I’m, not to mention the fact obviously, that I’ve got four kids, and you know, they need to see me doing the right things to be around long term for them, as well. And so it’s drastically changed everything in terms of the way that I work and keep my energy levels high. But also from a personal perspective, if you’d have asked me 15 years ago, if I’d be doing yoga three times a week I would’ve called you mad, but here I am, on the mat three times a week.

Katie 06:09
Are you seeing more burnout? Do you think amongst the people that you train and coach?

Chris 06:16
Yes, it’s scary, quite frankly. I’ve certainly seen a lot more of it over the pandemic periods. I’ve always said that burnout is inevitable for an entrepreneur, it’s not a matter of if, it’s just a matter of when, right? Unless they get smart about the way that they look after themselves and run their business. So that’s everything from delegating a certain amount, to staying in your zone of genius and not trying to be the jack of all trades, and all kinds of stuff. But I’ve seen a lot more of it over the last four or five years or so. I think that the pandemic was good and bad. In that regard it was good, because it showed us actually life is pretty short. I don’t know about you, but I lost a couple of people to COVID in the early days. And you know, it taught us that life is short, and that there’s a heck of a lot that we have zero control over. But equally, it showed us that we do have a certain amount of control over everything that we do day to day as well. And leaders in general, even if you’re not running a business, if you are in a position of leadership, that kind of hustle culture has taught us to chase it down and to go for the easy money and all these kinds of things. And that’s a problem. But yes, I’ve seen more of it. And I’m still seeing it. And it’s scary.

Katie 07:32
You are famous, you’re most famous for personal branding, helping people discover who they really are, and present that to the world. Yes. I thought we should start with a definition. Now what is the personal brand? How do you define it?

Chris 07:49
At the core of it, it’s your reputation. That’s basically what a personal brand is. So you don’t need to be an entrepreneur to build a personal brand to understand the power of a personal brand. Anybody that wants to do well in their career has got a personal brand. That’s your reputation. But I like to sum it up in one sentence. And that is: your personal brand is what people say about you when you’re not around. Because that gets people thinking a little bit deeper about it. So if you’re not at that conference, or at that dinner party or at that coffee meeting, and your name pops up in conversation, what is it you’re known for? What is it that people are saying about you? And that’s your personal brand. So it’s kind of important. You know, it’s about as important as it comes, I guess

Katie 08:37
Yes. I just want to hone in on that because I think we’re gonna have listeners who are probably independent consultants in the comms space, but we’re also going to have a lot of listeners who are inhouse comms practitioners. And I’m guessing, as you say, a lot of this applies if you just want a good professional reputation.

Chris 08:57
Totally, absolutely. Yeah, in terms of strategies of building a personal brand, monetising a personal brand, etc, etc. There’s certain things that would not apply to somebody who is an internal employee in the business, but still wants to build a strong personal brand and reputation within A) that company and B) the industry as a wider net. But also there’s certain things obviously, if you do want to be more entrepreneurial about things, if you’re a consultant, or a freelancer or a speaker or an author, there are definitely strategies that you can build up and act upon that will help you monetise the expertise that you’ve got a lot better. Ultimately, I’d say pretty much about 75% of what I teach and what I advocate is good for everyone. The other 25% is only relevant for those that are really out on their own and want to build that six, multi-six, seven-figure business based around what it is that they do and what they’re known for. And I think a lot of people say, wait a minute, did you just say multi-six, seven figures like as an expert? Oh, yeah, definitely, I just said that. There are a lot of personal brand entrepreneurs out there with very small teams, no more than three or four people working for them that are doing half a million, quarter, quarter million, half a million pounds, a million dollars plus, based around their expertise. You look at anybody who’s got a decent book, a decent speaking career, a decent coaching or consulting career, they all have the ability to do that kind of money should they want to. And one of my clients just recently at the beginning of this year, we were at a retreat for our round table mastermind. And this particular person had been a member of my group for about four years. And she’s grown and grown and grown and grown. And she’s plateaued at around about the 600,000 turnover mark over the last couple of years. And I said to her, how do you feel about this? And she said to me, actually, I feel very good about this. I don’t feel like I need to go any further in terms of revenue. But where I do want to grow is internally and with the impact that I have in the people that I’m serving. So she is realised actually, she’s okay, doing half a mil, 600k a year. She doesn’t have any aspirations to grow that any further, but she wants to do deeper work with the people that are hiring her. And that’s a really strong person that’s got that kind of self awareness. That’s gold. Yeah. That’s, that’s worth a million pounds. That self awareness, right?

Katie 11:39
I would also think she’s going to learn more over the long term just because she’s going to be able to sustain that level of revenue, rather than, as you say, burn yourself out or something, hit the end of the road.

Chris 11:47
Absolutely. When the team is lean and mean like that, as well, her margins are 65, 75%. Who dou know, that’s getting 65 75% on half a million a year, that’s a big profit margin.

Katie 12:03
So for anyone who’s listening to this thinking, “Gosh, I need one of these, I need one of these personal brands,” whether they’re in house, whether they’re thinking one day, I’d like to throw myself into the outside world and be an independent practitioner, and really be attractive to a certain set of clients… I don’t want you to give all your secrets away, but give me an idea of where I start. How do I begin this journey of building a personal brand?

Chris 12:29
I think the really big question that a lot of people skip over here, when at the beginning of their journey, is they think about what they know, and who they can help. And they attach those two things together. And they think that’s what my personal brand is going to be. But actually, I think you need to reverse engineer it a little bit. And you need to think about three, five years down the line. What is it that I am known for in my industry? What is it that I am known for? And actually, you probably already know what it is that you can be known for? It is what people come to you for, for answers on for help on a consistent basis already. So if you look back at the whole, “Hey, Katie, Can I can I pick your brains?” moments, if you go back on those for the last 12 to 18 months, and all the coffee conversations you’ve had in a quick Zoom catch ups and the FaceTimes and the texts and all the rest of it. If you look at all the discussions, you’ve had the probably there’s a very big probability that three or four things in terms of themes or topics or subjects pop up quite regularly. That’s what your personal brand is ultimately going to become, right there. It’s how you can affect the most change and provide the most solutions to people’s problems in terms of stitching those two things together.

Chris 13:54
So I think a lot of people overthink it. If you look at where you want to be three years from now, and then reverse engineer it back, the answer will probably smack you around the face pretty heavily. And the other beautiful thing with a personal brand is, and I often say this, it’s the last pivot career wise that you will ever make. Because what happens is when you’re known for one specific thing or a set of things, ultimately over a period of time, and it doesn’t take very long, just a couple of years, most of the time, you become known for that thing, and you become somebody’s favourite when it comes to that thing. And that’s what we should all be aiming to do. As personal brands we should be aiming to become somebody’s favourite. So somebody’s favourite director, somebody’s favourite leader, somebody’s favourite Operations Manager, somebody’s favourite podcaster or live streamer or email newsletter host. Whatever it is, if you become somebody’s favourite that then swings open doors of opportunities, but more importantly here, as your own interests morph and change over the period, bit of time, because you’re somebody’s favourite, and they’re following you because of you, first and foremost, and then what it is that you talk about. Secondly, they will more likely stick with you as you pivot and change your focus a little bit in the future. So if you think about it, it’s not like a regular business where you set up a brand-based business, you build it up, and then if you want to change, holy moly, now, I’ve got to start from scratch all over again, new promises, new clients, new options, new marketing, etc, etc. But if you are at the very core of everything that you do, it’s a lot easier to build a pivot and change based on your own interests.

Katie 15:39
Yeah, that makes perfect sense. All of that said, if I open up, say, for example, LinkedIn these days, it seems quite a crowded marketplace in terms of individuals selling their expertise, their knowledge, etc. It would appear that content is key here. Would I be right? In kind of really getting sticky with that personal brand and bringing people to you? Yeah. How important is content in the mix of all this in establishing your brand?

Chris 16:11
Content has always been important, right, let’s not lose track of that fact. It’s always been important, particularly when we talk about building a personal brand online. I got active, even though I’ve been building businesses and websites since the mid 90s, but I really got active online in 2008 when I started a blog, and then I started podcasting in 2010. And then I got a book deal in 2012, the book came out 2014, and it’s just snowballed from there. But content’s always been important. What’s changed a lot over the years, though, is that how we create and publish that content has changed a lot. And more importantly, how we consume that content has changed a lot as well. 10 years ago, it was all about blogging and podcasting. Now you never hear people talking about blogging. Podcasting, yes, but blogging has basically fallen by the wayside. What’s happened over the last 7, 8, 9 years or so has been this huge boom of social media content. And now, and this is both good, and really, really, really, really, really bad. Right? I hope I accentuated the word really, because I feel quite opinionated about this. What is good about social media, is the fact that we can utilise all these platforms like LinkedIn and Instagram or Facebook and Tik Tok and everything else that’s out there, we can utilise these platforms to be able to spread our message and to attract ultimately new audience and community members into our ecosystems. That’s great. Can’t take anything away from that fact. But what’s really bad about this? Is that A) man it’s noisy out there, right? Everybody’s doing it right, first and foremost. And secondly, what’s really bad about it, is that you don’t own any of those platforms. So what you’re ultimately doing, if you rely on LinkedIn, if you rely on YouTube, if you rely on Instagram to build that following, you are building your home on rented land. Yes. Right. And so that’s a very dangerous situation to be in. And we’ve seen it before, people have huge Facebook groups, and then no fault to themselves. But somebody in the group posts something that’s against Facebook’s T&Cs, and the group gets shut down. And then there goes your prospecting group, right there, it’s finished. People have got millions of subscribers, hundreds of 1000s subscribers on YouTube, they do one thing, and they get a copyright strike, that happens again, and Bosh, they’ve lost a YouTube channel, right. And I’ve seen it over and over again, ad campaign ad accounts on Facebook, as well, you rely too much on just spending money to attract people into your ecosystem, and before you know what’s happening, your ad account gets disabled, there’s 1000s of humans that work for Facebook, but you can’t get ahold of a single one of them. And your ad account gets shut down and you can’t run ads on generate leads and get new business anymore. So it’s a really bad problem as well.

Chris 19:16
So I think what’s going to happen here over the next 12 months, and I’m already starting to see this shift, both in the work that I do as well as my clients, more and more people are going to be utilising live video on social platforms. I think what’s happened is there was a big boom a few years ago and then everybody went to reels and to short form content, which has now just become completely flooded. Right, right. And super noisy. And so I think what’s going to happen is people are going to spend less time planning content for social media like they do right now with all the editing and the graphics and everything else, and they’re going to be more raw about their content creation again, they’re gonna go live again with good old fashioned bullet points on post it notes and go live for 15 minutes talking about these four things, or five things or whatever it is, and what’s going to happen is, then that’s going to free up time from their day to day marketing activities, that they can then focus on their email list more, right? Because that’s another issue that I’ve seen people do, they do what they need to do to get people on the list, create great opt-in offers, or, you know, spend a lot of money on paid advertising to get people on that list. But then what happens is, they don’t nurture the list, they don’t allow the people on their list to get to know them properly, in order to be able to then go into a position of being able to make a buying decision at some point down the line. And so what’s going to happen is less time on social, when you do go on social, it’s going to be raw, unplugged, and somewhat personal, and very unique because of that reason. And then, because you’ve got all that extra time left over, I think email is going to become more and more important. This isn’t just one man’s opinion here. Like I’m doing this myself. But also my clients are doing this. And we’re already starting to see results from it, already. Yeah. So that’s my stance on it right now. Very long winded answer. But I hope it was useful.

Chris 19:38
Really interesting, because I had recently an experience of doing a live q&a on LinkedIn. And what I loved about it was that instant reaction from the audience, I got a sense of the questions they wanted to ask me and all the rest of it. So that’s another wonderful thing about what you’re describing is that instant reaction from the audience.

Chris 21:39
You didn’t need to spend any time at all prepping for that call. No, right? No, like you spent two three days working on a slide deck to do a webinar. It was raw, it was unplugged. It was personal and you connected with everybody that was live, you made an actual genuine connection, a true touch point. And we need six or seven of those before we’re gonna make a buying decision or bridge. So you did the right thing.

Katie 22:04
Yeah it was fun. It was nerve wracking, but fun.

Katie 22:10
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Katie 23:09
But when it comes to what we are putting out into the world, and however it is we’re putting that out, I think you have some rules around this content in terms of what it should be doing for the audience. Can you just share with us the strategy for this content?

Chris 23:26
So an overarching strategy is to have what I call a media company mindset, even if you’re just a single person. And that’s important, because if you think about a media company, you are thinking about written word, you’re thinking about visuals, like graphics, infographics, carousel posts on social, pull quotes, stuff like that. You’re also thinking about video, definitely thinking about video, and you’re thinking about audio as well. So that mixed media approach to building up content based around your expertise, that’s what I call that media company mindset, super important. But the general rule of thumb is that with every piece of content that you create, you need to educate, you need to inspire, and you need to entertain. You’ve got to do one of those three things in every piece of content that you create. If you can do all three, then you’ve created something very special every time, but you’ve got to do at least one of those three things on each piece of content that you create. And the reason why it’s so important is every time you create a piece of content, and you publish that on the internet, it becomes an instant business asset, an instant personal brand asset. And unless it’s like a story type of post, say on Instagram, which disappears 24 hours later, it’ll be around for a long time. If it is a blog post or an article of some variety or it is a video or podcast that’s hosted on your site, whatever it is, that is an instant piece of content that is published immediately, and will, for as long as it’s up there, continue to bring in opportunities and leads and things like that right now. I can pull up the top 10 pages, in terms of visitors on my website at right now on Google Analytics, and I can probably say that about 50% of those top 10 pages are probably content that I wrote years ago, or published years ago, because they’re still relevant. Everything I try and create is evergreen, in my mind. From time to time, it’ll be a little more kind of news-jacking approach or jumping on a trend or becoming more relevant in the time. But ultimately, I try and be as evergreen as I possibly can be, because I want that asset to be around as long as possible.

Katie 25:54
I’m just saying, because I need to, that whoever’s listening to this, those rules apply, if you are creating content for employees, those rules 100% still apply.

Chris 26:04
I always have done. And I always will do. It’s really that simple.

Katie 26:08
In researching for this conversation, I came across your Business Breakthrough days. And they just sounded absolutely amazing. And then I got my business hat on for a moment because I think, again, as internal comms practitioners, as Rachel Miller would say, it’s our business to know our business. When you look at businesses wanting to overcome some hurdle or obstacle, is there often a common issue that’s holding them back? You must have seen so many different issues over the years? Do you often boil down to one or two things?

Chris 26:41
Yeah it does. It really does. And the first thing I think, is that a lot of entrepreneurs are quite type A individuals. And because of that their number one issue, the biggest mistake is that they’re trying to do it all themselves. They don’t delegate. And the people that I see, grow and scale and go further faster, in their business growth will always have a team around them. And a team doesn’t need to be a massive, huge team with people spread out all around the world, it could end up like that. But even if you’ve just got two or three people helping you day to day, or even if you’ve just, if you just want to say be doing six figures a year, 100,000 pounds in turnover a year, you can totally do that, as a personal brand entrepreneur with just one employee. Hire yourself a virtual assistant that can manage your calendar, manage your social media, book your flights, your trains, your accommodation, and make sure that you’re as productive as possible every day. And you can easily do six figures, easily. If somebody says, “Oh, that’s impossible, I don’t believe that.” they’re actually kidding themselves. Spend six months being mentored by me, and I’ll get you to six figures, if you put the work in, no doubt in my mind about it, because I’ve done it hundreds of times.

Chris 28:04
And so I think that’s the first thing is that they ultimately don’t delegate. And because of that they become the bottleneck in their business. And that bottleneck is a term that’s used for a very specific reason is that things get stuck halfway going down, and you can’t get anything else into the bowl at the bottom. And because of that, obviously, they can’t grow. And that’s a big problem is becoming that bottleneck.

Chris 28:28
The other big thing that I see people doing is not diversifying their revenue streams. So they have one thing that works really well. Let’s say one on one consulting, for example, that’s not scalable. No, that’s not scalable. There’s only so many hours in the day that you can consult with individuals and companies. And so the only way you can make more money as a one on one consultant is to charge more. And that will work to a certain degree, you can jack the prices up several times over the course of two, three years of operation if you want to. But eventually you will hit a ceiling in your industry, where people say, “Oh, that’s too much, it’s mad, I’m not going to pay that kind of money.” And because at that point, you’re not going to grow any further, you will plateau, and the chances are you probably will start losing people as well, as clients. And so what I teach all my clients is the importance of diversifying their revenue streams. So yes, if you enjoy doing one on one, let’s carry on doing it, but A) let’s charge what’s reasonable, and what’s doable for everybody involved. But let’s cut that right back to say 30% of your time. The rest of the time you’re building up group offers, you’re going from one to one to one to many with everything that you do. So you’re creating group programmes and offers, you are developing more digital products where yes, you might have to work hard to create that product but once it’s created, you can automate those sales and the marketing of that product and hopefully turn it into a passive income revenue. Write a book! Every expert should have a book with their name on the front cover, it’s the easiest expert positioning strategy that there is. The reason why not everybody does it is because it’s bloody hard to write a book, right? And so, but if you can, if you can push yourself out of your comfort zone, and be a little vulnerable, and work your way through that challenging part of writing the book, once that book comes out, it’ll create more opportunities for you to consult at higher levels, more opportunities to speak, more opportunities to sell products and offers and services. And I, everybody that works with me, ends up publishing a book at some point, it’s a non negotiable.

Katie 30:43
No, it makes perfect sense. You mentioned the word vulnerable there. And it just sparks another question in my mind about how much of your personal self you give away? What is appropriate? Brene Brown has made vulnerability very popular. But can we share too much?

Chris 31:01
There’s never a really clear answer for this one. Because what you’re comfortable sharing from a personal perspective is going to be different to me, it’s going to be different to somebody else listening to this. I do feel though, in today’s world, we do have to be relatively careful with not necessarily how much we share, but what we share in that context. So for example, I have been teaching an art class at my daughter’s school recently, I’m somewhat of a frustrated watercolour artist. And so their art teacher got taken ill for a prolonged period of time, and my daughter just absolutely loves her art. And I know many of her classmates do. And I stepped up and said, I can do it. I’ll pop in once a week and help out and teach the kids a few things. And so I shared the fact that I was doing that. But I would never show name of my daughter’s school. No, right. I would never show any distinguishing logos, or marks or location information in that regards. And I only posted one photo with any of the children in it. And all of the other kids’ faces that were in that photo other than myself and my daughter had little smiling emojis covering their faces, because they’re not my children, right? And that’s me being very conscious of what it is I’m sharing in the moment. Likewise, if I’m going to shoot an external video outside, on my property somewhere here in Cambridgeshire, I’m not going to show somebody my front door. So, you know, I think you’ve got to be relatively smart with what it is that you’re sharing in terms of both from a security perspective, as well as obviously from a personal perspective, I know many people that have children that never share their children’s faces online ever. Personally, I’m okay doing it, but I don’t overdo it, it might be one out of 20 posts, you might see a shot of one of my kids online. And almost always when I do that, it’s almost always a story. So it doesn’t live on the internet forever. It’s there. And it’s there one day and gone the next kind of thing. But I think it’s a personal thing, it’s a personal thing. One of my clients many years ago, went through a battle with cancer. And he decided to do it personally, he didn’t share it online. Whereas many people do share something like that, because it can help them to deal with the current situation. And it can also help other people become inspired and motivated to get themselves checked out, and all that kind of stuff. We’re seeing it right now with His Majesty the King, right? And with Princess Kate as well. It’s important for it to remain personal, but understand that for people to truly connect with you, you’ve got to show a certain amount of your self, because people do want to do business with other people. And it’s called a personal brand for a reason.

Katie 33:59
There’s a person behind it. Curiosity has got the better of me, Chris, going back to your art group. Has that taught you anything?

Chris 34:10
Yes, not to underestimate a classroom of six year olds… It was it was an interesting situation actually, I love children. I’ve always loved being around kids. I used to teach basketball many years ago to what they would call a peewee age group. Anything under teenagers. I’ve always loved kids. I’ve got four kids of my own. Like I said, I’m a big kid at heart. And so it’s pretty easy for me to hang out the kids at birthday parties and all that kind of thing. And honestly, there’s something about being able to get kids thinking about something specifically, that really inspires me. And as a result of this art class, I’ve actually started writing my first children’s book as well, that I want to write and illustrate myself. So it’s it was a very humbling experience to know that I’m actually having a bit of an influence on these kids at a very early stage in their life, even if it was for just a few weeks.

Katie 35:12
You mentioned a children’s book there, but am I right in thinking there’s a third business book in the offering? Tell it tell us about it, if you’re allowed to tell us about it?

Chris 35:23
Yeah I can. I’m not gonna, I’m not gonna let you know what the title is or anything yet, because that’s believe it or not finalised yet with the publisher. So I had this idea for this book probably about three years ago now. And it was initially going to be very strictly based around relationships in business. But as we’ve been going through the writing process, my team and I, my writing team, it’s actually morphed into something a lot bigger, something a lot more impactful, I think. And it’s now going to be aimed towards a very specific type of leader and not just business owners, but any kind of leadership role. And going more towards kind of like the midlife type of Avatar, and somebody that truly has already achieved a certain amount of success, and they want to go from where they are now, to where they want to get, but going from success to significance and what that means. And, more importantly, what that means over the long term. So there’s a certain amount of kind of personal sustainability put in place and what it means to go the distance, so to speak, in work and in life. And I think, and I know a lot of people talk about their books when they’re writing their books, when they’re trying to promote their books, and they might say something similar, but I actually think this is probably likely to be the most important piece of work that I do in my career. Because we do we broach the subject of burnout, we broached the subject of having that longer mindset towards the work that we do, the impact that we have, the people that we serve, the people that we come into contact with. Yes, relationships is still part of the book. But I think there’s something bigger at play here now. And I’m naturally chomping at the bit to finish it and get it out. But I’m not really in control of that, my publisher will decide when it comes out. But it’s likely to be end of spring next year, I think.

Chris 35:29
I might be making this up. But this, is this about somebody who gets to a certain midpoint in their career, or just over the midpoint that starts to think I might actually quite like a legacy here?

Chris 37:23
Yes. But one chapter. The final chapter of the book, which actually was the first chapter that I wrote, is about leaving a legacy.

Katie 37:36
Right. Okay.

Chris 37:38
So, yes, I’ve reverse engineered the entire manuscript based on the fact that is the last part of the book. Yeah.

Katie 37:47
So I have another question for you about that. Because we are going to be living more of our lives working as we all can see that people either don’t want to retire or they’re going to need to retire later. Although you’re saying this is for people at a midpoint in their career, we talked in the beginning about burnout. Do you think there’s a need for people to start at the beginning. to think about pace, to think about legacy to think about sustainability in terms of their career? Would that be fair?

Chris 38:16
Is there a need? Yes. Will it happen? Highly unlikely. Because I think when you’re younger, you think you’re pretty indestructible. I remember what I was like in my 20s and right the way through probably, realistically to my mid 30s or so, you pull the all nighter, you don’t worry so much about jetlag. I didn’t think about supplementation and diets and yoga when I was in my early 20s. It’s a non negotiable for me now, to have a monthly chiropractic adjustment and has been for about eight years. Yeah. Why? Because I know how important it is for the way that I show up. Yeah, my energy levels. Yeah. But I think that Self Realisation, self awareness doesn’t come to you until a little later on in life. But I think the more we talk about it, the more the younger generation, god I’m selling very old here… but I think I am 50. I’m the big five-oh, now, I can start talking like this. I think I know, right? I think that the younger folks out there that might be tuning into this might actually be saying, You know what? You’re right. I haven’t really thought that much about it. But the fact that you’re telling me I probably should, possibly might force me into doing so. And I think it’s important for us middle agers to start talking about this a little bit more. And that’s where the vulnerability comes into play. Because when I talk about burning out, when I talk about invasive spine surgery, when I talk about depression and anxiety and all the things that I went through, it comes from a place of genuineness that I think that, you know, some people might talk about that and you have sniff it you know, it’s BS, or when I show my x-rays, yes, and I can see the hardware in my lower back, then it becomes pretty obvious that I’m not spinning a yarn, doesn’t it?

Katie 40:04
Yeah, I show a similar MRI scan of where my, my spinal cord has been crushed by this lump that was on my thoracic spine. You can’t…

Chris 40:14
l like to call it, the way I described that is that, “Yes. As you can look up here on my MRI, you’ll see that my L5S1 disc is machete-ing its way through my sciatic nerve.” You know.

Katie 40:25
Nice, nice.

Chris 40:27
And that’s how it felt.

Katie 40:28
No, I can I can I’m with you all the way on this. Yeah. This might be a very unfair question to ask, but I’m going to ask it anyway, see where it leads. There are going to be a lot of people listening to this show who are responsible for guiding and advising leaders in terms of how they show up, how they communicate to others, etc, etc. If you are responsible for supporting, guiding advising a leader, knowing everything you know, how do I help that person? If that’s my part of my job? What should I be saying? What should I be doing?

Chris 41:01
The doing is more important than the saying The doing is more important than the saying. Because you have to lead by example. Otherwise, you’re just a hypocrite in my mind. And I mean, the people that we lead, they’re watching man, they see everything. They see everything. And I think we often don’t realise that, maybe because we are kind of focused on ourselves. And there’s nothing wrong with being selfish like that. That’s fine. Even in a role of leadership. You have to be selfish to a certain degree, but the people that we are leading the people that we are supposed to be educating and inspiring, they are watching us and they are listening to us. And as leaders, we need to be very aware of that. And we should not ever take the opportunity that we have to lead people for granted. We have to take that seriously.

Katie 41:52
Yeah. One question before we jump to those quickfire questions because I know we don’t have long. You clearly get a lot done. You’re clearly very driven. You have to be inspiring to so many people in so many different ways. What inspires you?

Chris 42:06
Yeah it’s exhausting. It’s exhausting, come to think of it. What inspires me? I think there’s probably a few things I think. I think first things first is my kids. They inspire me, because I know they are watching me. And they are listening to me. My eldest daughter, Chloe, she’s just about to turn 26. She’s been working with a company straight out of university, five years now. And she has at the beginning of this year, she was promoted to our COO for You-preneur brand, and she is, she inspires me, and seeing her build her career… yes, okay, on the coattails of daddy a little bit, but she’s taking it and she’s running with it. And I am so very proud of her and what she does.

Chris 42:54
My oldest son is running his own media videography business. And my other two kids are at school and doing great, they inspire the heck out of me. My wife inspires the heck out of me. How she juggles continuing to support me and help me run our group of businesses, as well as wrangle the kids together regularly. And my clients inspire me. There’s a theme here, right? It’s the people that I surround myself with, yeah, my peers inspire me. One of my friends is a guy called Ali Abdol. He’s based in London, and he’s just had a Sunday Times book Feel Good Productivity, a big YouTube channel, Sunday Times, New York Times bestselling book, he’s 28, 29 years old, he could be my kid. And he inspires the heck out of me. He’s in a mastermind with me, a peer led mastermind with a few other different people as well. And so the overall message here is that I am inspired by the people that I spend the most time with. And I think that should be the way you live your life. It’s tough to not be inspired if you look at it like that.

Katie 43:59
And there is that line isn’t there about we are the average of the total five people we spend most time with or something like that, you’ve probably heard that. So that sort of falls into that.

Katie 44:12
This episode of The Internal Comms Podcast is brought to you by my very own Friday update. Would you like a short email from me, never more than five bullet points long, giving you my take on the week’s news from across the world of communications? This might be the latest reports, books, podcasts, conferences, campaigns that have caught my eye during the week. I always limit myself to just five nuggets of news so you can read it in record time, but still feel a little bit more informed, hopefully a little uplifted as you end your week. Now this is subscriber-only content. It was initially intended just for AB colleagues and clients, I don’t post this content anywhere else. So you do need to sign up. But that is super easy. Simply go to, we just need your email address. And it’s equally easy to unsubscribe at any time. So give it a go, that sign up page again, And if you do choose to be a subscriber, I very much look forward to being in touch.

Katie 45:46
I’m conscious of time, I’m just going to ask you two quick fire questions to cut to the chase.

Chris 45:50
You can ask me, go on ask me as many as you want go on.

Katie 45:53
What trait or characteristic do you possess that above all others has mostly led to your career success?

Chris 46:02
The ability to bring like minded people together ah, yeah, my masterminds, my live events, my coaching programmes, everything I’ve done has always been… that’s the highest level of impact that you can have as a leader is bringing other people together, I believe.

Katie 46:24
And what is that, though? Is that being able to see in others that they have a common issue, cause, characteristic and knowing that if you bring them together in the right way and create the right environment, they will feed off each other and just blossom and grow?

Chris 46:39
That’s exactly what it is. Yeah, that’s exactly what it is. And and knowing full well that you’re going to be the one that they remember, that started it all off. That huge, because they’ll never talk badly about you in that case, you know?

Katie 46:52
Yeah, I love that. How would you complete this statement? A world class personal brand is…

Chris 47:01
Blimey, world class personal brand is as unique as the person that it surrounds?

Katie 47:09
Yes, yes. Lovely. Yeah.

Chris 47:11
We really want to lean into our uniqueness. Actually, I keynoted an event a couple of weeks ago at the NEC in Birmingham. And one other person came up to me after and they said that this is a very crowded niche. It was the accounting space, very crowded niche. There’s a lot of people that have been in it for as long as I have, if not longer. How do I position myself to be seen as somebody who’s better than everybody else, and stand out? And I said, that’s the problem right there. You’re trying to be better than your competitors. What you need to do is shift that mindset and start figuring out what it is that you do that makes you different to your competitors. How can you be different? Because being different is better than being better. Yes. Always. Yes. Yeah. Always. And he was standing right there next to me. And he’s got these beautifully bright red framed glasses. We’re talking like fuchsia, bright lipstick-red glasses, this guy and a bald head. And I said to him, Have you ever thought about using your head and your red glasses, and your branding and then your messaging? And he was like, No, never. And I said go away and start thinking about that. Absolutely. There’s about 1000 people here. And no one else here has got as shiny as a head. You know, surrounded by those beautiful red glasses, as you do. Utilise something like that.

Katie 48:32
Finally, Chris, this is what we do. Every podcast guests, we give them a billboard for millions to see. And you can put on that billboard any message you like, we do sometimes mock them up as well so this could become real. What message would you like? Well,

Chris 48:49
Where will I see the billboards, that’s the most important, marking up doesn’t work for me, I need bloody I need bloody… I want to be in the middle of Leicester Square.You might be out to get a deal.

Katie 48:59
Maybe Maybe.

Chris 49:01
So what would I put on a billboard? Message? Oh, this is an easy one for me. So it is something that I’ve been quoted on over and over again for probably a decade now. It came out as an ad lib on stage in Las Vegas when I was keynoting a conference over there years ago. And it was at the end of my speech, and I don’t know why but it popped into my head. And it’s just stayed there. And now it’s been like a stable part of my focus. And if you’ve read the book, Rise of the You-preneur, you would have seen it in there. And it is ‘charge what you’re worth and don’t apologise.’ That fits on a billboard really well, I think as well.

Katie 49:43
But a lot of people come to me and say, Oh, I don’t know if I can charge that amount, I’m only doing one day or half an hour. You’re not. You’re doing 35 years and one day, because that’s just what someone’s buying. They’re buying a lot of experience for that one hour. So charge appropriately. Yes.

Chris 49:59
And we know we got a mutual friend, somebody that you know, I won’t say her name now. But she’s also in my roundtable group. And when she started working with me, she was charging, we’ll say, X, she’s now charging Y. And she has quadrupled her daily rate since we’ve started working with each other, and she literally can’t keep up with bookings. She’s making four times as much money as she was before. And that’s not because the market has changed or anything like that at all. It’s not because she’s become more relevant, because she’s not necessarily. It’s because she wasn’t charging what she was worth originally. And now she is.

Katie 50:47
yes. Thank you so much for your time. This has been an absolute inspiration. So yes, thank you.

Chris 50:54
It’s been a pleasure. Thanks for having me.

Katie 50:58
So that is a wrap for this episode of The Internal Comms Podcast. For the show notes and a transcript of our conversation, head over to our website, That’s You will also find our entire back catalogue of nearly 100 episodes. If you did enjoy this episode, I have one small favour to ask in return. Please, could you help your fellow comms colleagues find our show? The simplest way to do this is to give us a rating or a review on Apple Podcasts, or subscribe to the show on your favourite podcast platform. My thanks to Chris, our producer John Phillips, sound engineer Stuart Rolls and Content Manager, Madi Bruce, and last but definitely not least, my heartfelt thanks to you for tuning in. And especially to those of you who share your favourite episodes on LinkedIn and Twitter and to reach out to me directly to say how much you enjoy the show. Your feedback means the world to me and I do try to respond to every comment. So until we meet again, lovely listeners stay safe and well. And remember, it’s what’s inside that counts.

Jump to

How burnout and back surgery impacted Chris professionally and personally [03:09]

What is a personal brand? [07:32]

Where do you start with building your own personal brand? [12:03]

Content is king [15:39]

The importance of adopting a ‘media company mindset’ [23:09]

Just how personal should a personal brand be? [30:43]

Why we should be pacing ourselves when it comes to building a legacy [37:47]

How internal communicators can be advising leaders [40:28]

What inspires Chris [41:52]

Quick-fire questions [45:46]

Links from this episode

Visit Chris’ website to explore his services, resources and books.

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In the final episode of season 6 of The Internal Comms Podcast, host Katie Macaulay speaks to Sally Susman, Executive Vice President and Chief Corporate Affairs Officer at Pfizer. ...

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Episode 54 – Brain care: Mastering your mind

November 17, 2021

In the sixth episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to Phil Dobson, founder of BrainWorkshops and author of The Brain Book: How to Think and W...

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Episode 53 – Suicide Prevention: Reflecting on an award-winning campaign

November 3, 2021

***The content in this episode of The Internal Comms Podcast may be triggering for those who have experience of suicide.*** In the fourth episode of season 6 of The Internal Comms...

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Episode 52 – How do you create comms with purpose?

October 20, 2021

In the fourth episode of season 6 of The Internal Comms Podcast, host Katie Macaulay catches up with Maliha Aqeel, Director of Global Communications and Digital Channels at Fix Net...

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Episode 51 – Why are we here? How purpose and values drive healthy cultures

October 6, 2021

In the third episode of season 6 of The Internal Comms Podcast, host Katie Macaulay catches up with communications expert and IABC Fellow Jane Mitchell. Jane began her career with...

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Episode 50 – A guru’s guide to internal podcasts

September 22, 2021

In the second episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to Brian Landau, an authority in podcasting and expert on all things audio content creati...

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Episode 49 – Engagement: how it started, how it's going

September 8, 2021

In this first episode of season 6 of The Internal Comms Podcast, host Katie Macaulay talks to the father of employee engagement, organisational psychologist Professor William Kahn....

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Industry experts – highlights from Season 5

September 1, 2021

The curtain is about to go up on the new season of The Internal Comms Podcast, with some fantastic guests joining host Katie Macaulay to talk about all things communication. For t...

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Episode 48 – Changing minds: using behavioural science in IC

May 12, 2021

It has always been Katie Macaulay’s goal for The Internal Comms Podcast to help improve the way organisations communicate with their people, and this week she does so by explorin...

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Episode 47 – Conversation with a comms rebel

April 28, 2021

Katie Macaulay’s guest this week is a leading light in efforts to advance the careers of under-represented groups in IC. Advita Patel is a qualified coach, mentor, public speake...

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Episode 46 – Influential Internal Communication

April 14, 2021

This episode sees the return of the brilliant business communications strategist, international public speaker and podcast host Jenni Field. The immediate past chair of the Charte...

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Episode 45 – Sharing the magic

March 31, 2021

The life and career of this week’s guest has been a literal roller coaster. Mark Webb fell into PR and media relations by chance, after spotting a job ad for the new Eurodisney ...

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Episode 44 – How to prove your presence

March 17, 2021

Katie Macaulay’s guest for episode 44 of The IC Podcast is Canadian comms expert Prarthna Thakore. After beginning her career in Calgary and then moving to London, Prarthna has ...

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Episode 43 – Kate Jones on the state of our sector

March 3, 2021

Every year since 2008, internal comms pros have responded to the Gallagher State of the Sector report. Because it’s been running for 13 years, and because similar questions are a...

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Episode 42 – Once Upon A Time In IC

February 17, 2021

Katie Macaulay kicks off Season 5 of The IC Podcast with a riveting conversation with business storytelling specialist Gabrielle Dolan. Gabrielle is a highly sought-after internat...

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Looking back, looking forward: highlights from Season 4

February 10, 2021

With the new season of The Internal Comms Podcast just around the corner, we wanted to whet your appetite with a selection of the best bits from Season 4. For this special best-of...

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Episode 41 – At the heart of the crisis: NHS comms during Covid-19

December 23, 2020

The NHS has never been far from our hearts and minds over the last few months. As the national jewel in the UK’s crown, the National Health Service has battled many difficulties ...

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Episode 40 – Founding fathers – building the first IC agency

December 17, 2020

What prompted the creation of the first IC agency back in 1964 and what convinced those first chief executives that they needed external help communicating with their employees? W...

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Coming soon in season 4

December 9, 2020

Coming soon in season 4 of The Internal Comms Podcast

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Episode 39 – Evidence-based IC

November 25, 2020

Recent research shows measurement is particularly challenging for many internal comms professionals. Katie’s guest on this episode of The Internal Comms Podcast is Benjamin Ellis...

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Episode 38 – The secret thoughts of successful people

November 11, 2020

Amid the turmoil of 2020, with IC pros thrown into the spotlight as we strive to keep colleagues informed and connected, it’s not surprising that many of us are feeling a degree ...

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Episode 37 – The art of negotiation

October 28, 2020

If you want to take your communication skills to the next level, then this episode of The Internal Comms Podcast is for you. Katie’s guest is a formidable negotiator and expert ...

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Episode 36 – Navigating the digital landscape

October 14, 2020

In this episode of The Internal Comms Podcast we meet digital expert Frank Wolf. Frank spent seven years as a business consultant at Accenture. Then at T Mobile, he was responsible...

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Episode 35 – How to do less, but do it better

September 30, 2020

In this episode of The Internal Comms Podcast we meet Steve Crescenzo, a witty, straight-talking and charismatic speaker, workshop leader and coach from Chicago, USA, who has spent...

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Episode 34 – Cross-cultural comms

September 16, 2020

The Internal Comms Podcast is now in its fourth season – and to kick it off Katie sat down with Tasneem Chopra for some honest and open conversation. The self-styled “professi...

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Choice cuts: highlights from Season 3 of The IC Podcast

September 2, 2020

Before the curtain lifts on Season 4 of The IC Podcast, we wanted to leave you with some food for thought from Season 3. And what a season it was; we had a whole host of remarkabl...

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Episode 33 – IC’s founding father

July 8, 2020

The goal of this podcast is to bring you meaningful, in-depth conversations with people who are helping to shape the world of internal communication: practitioners, leaders, author...

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Episode 32 – Leadership in unprecedented times

June 24, 2020

President of the Chartered Institute of Public Relations (CIPR), Jenni Field has more than 16 years’ experience in communications. She is the founder and director of Redefining C...

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Episode 31 – What's next? IABC roundtable on the impact of Coronavirus

June 10, 2020

The Internal Comms Podcast has gone truly global with our latest episode featuring three speakers from three countries. In episode 31 Katie tables a roundtable discussion with Jen...

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Episode 30 – Your biggest, best, boldest self

May 27, 2020

Chief Executive of the Office for Nuclear Regulation (ONR), Adriènne Kelbie has an exceptional understanding of the true power of communication and engagement. The first woman to ...

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Episode 29 – Crisis communication at the coalface

May 13, 2020

Katie’s guest this week is someone who is no stranger to crisis communication. Amanda Coleman was the Director of Corporate Communication at Greater Manchester Police when, on M...

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Episode 28 – The Godfather of IC

April 29, 2020

Katie’s guest this week is one of the world’s leading authorities on internal comms and the management of change: Bill Quirke. As managing director of IC consultancy Synopsis,...

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Episode 27 – Stepping up in a Crisis

April 14, 2020

This week Katie speaks to renowned communicator Shel Holtz. As listeners continue to grapple with keeping workforces informed, galvanised and feeling connected during the corona cr...

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Episode 26 – How to thrive in IC (Part II)

April 1, 2020

This episode is recorded as the majority of the UK is in lockdown while the country attempts to flatten the curve of the COVID-19 pandemic. Katie Macaulay’s guest, Rachel Miller...

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Episode 25 – Crisis Communications: Covid-19 Special

March 25, 2020

Katie Macaulay recorded this special episode on Friday 20 March 2020 in response to the rapidly developing situation surrounding the Covid-19 pandemic. Her guests to talk all thin...

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Episode 24 – A view from the top

March 18, 2020

In this episode of The Internal Comms Podcast, Katie puts her first CEO in the hotseat: Marc Barone. Marc is chief executive for continental Europe at AECOM. This Fortune 500 comp...

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Episode 23 – Courage, confidence and communication

March 4, 2020

In this episode of The Internal Comms Podcast Katie talks to one of world’s most qualified communicators, Priya Bates, from Canada. Priya has an Accredited Business Communicator...

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Episode 22 – State of the Sector

February 19, 2020

State of the Sector is the longest-established and most in-depth survey of the internal communication profession, based on responses from more than 1,000 professionals around the w...

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Episode 21 – The cheerleader for IC

February 5, 2020

During Seasons One and Two we covered a lot of ground in IC and beyond. As we begin Season Three, brace yourself for more fascinating insights as we delve into the very heart of co...

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The highlight reel – nuggets of wisdom from Season 1 and 2 of The IC Podcast

January 29, 2020

Since the launch of The Internal Comms Podcast, host Katie Macaulay has interviewed more than 20 fascinating guests from the world of IC and beyond. Now, as we gear up for Season ...

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Episode 20 – Advocacy in action

December 18, 2019

Katie’s guest this week is Keith Lewis, UK Social Media and Social Business Manager for Zurich Insurance – one of the world’s largest insurance groups with 55,000 employees i...

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Episode 19 – The appliance of neuroscience

December 4, 2019

Katie Macaulay’s guest this week is a neuroscientist with extensive experience in the field of organisational change. Hilary Scarlett began studying the brain in 2009 after read...

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Episode 18 – Editing organisations

November 20, 2019

In this episode we get up close and personal with someone who helps improve the way we communicate at work. Mike Klein worked as a political consultant in the US, but for the past...

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Episode 17 – Black Belt Thinking

November 6, 2019

As individuals, this week’s guests have impressive CVs. Sue Dewhurst is an experienced internal communicator who, for many years, has been training and coaching thousands of lea...

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Episode 16 – A Passage to India

October 23, 2019

With this podcast now reaching listeners in 50 countries worldwide, host Katie Macaulay has chosen to go international for this episode. Her guest is creative services entrepreneu...

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Episode 15 – The Power of Two

October 8, 2019

This week, Katie meets Claire Hyde and Louise Wadman, joint heads of IC at KPMG UK. Possibly the most senior IC job share in the country, Claire and Louise have more than 45 years...

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Episode 14 – How to start a movement

September 24, 2019

Katie’s guest this episode is Nita Clarke – whose services to employee engagement have earned her an OBE from the Queen. Nita has a long and fascinating career. She co-authore...

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Episode 13 – A check-up with the IC doctor

September 11, 2019

The Internal Comms Podcast is back with a new series of fortnightly conversations with leading lights from the world of internal communications, engagement and leadership. AB Mana...

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Season 02 Trailer

September 6, 2019

Season two of The Internal Comms Podcast is almost here!

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Episode 12 – Listen and learn: insights from 30 years in IC

July 24, 2019

In this extra special bonus episode of The Internal Comms Podcast, the tables are turned on Katie as she takes the spotlight as an interviewee. Posing the searching questions is J...

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Episode 11 – Putting the soul back into Patisserie Valerie

June 25, 2019

For this special bonus episode of The IC Podcast, Katie interviewed Paolo Peretti, Managing Retail Director of Patisserie Valerie, in front of a live audience at AB Thinks Live, ou...

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Episode 10 – Internal comms at the sharp end - recorded at IoIC live

May 21, 2019

For the final episode of season one, Katie Macaulay travels to Bath for IoIC Live and interviews two of the conference’s speakers, Martin Fitzpatrick and Matt Batten. Both Marti...

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Episode 09 – How to win colleagues and influence people

May 7, 2019

Social influencer marketing is a new and rapidly growing means of getting your message out to your audience. It’s changed the face of advertising and has everyone from up-to-the-...

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Episode 08 – The Joy of Work

April 23, 2019

Katie’s guest this week is an extremely versatile communicator. In his day job as European Vice President of Twitter, Bruce Daisley has overseen the development of one of the wor...

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Episode 07 – What social purpose (really) means

April 9, 2019

Running the UK’s largest retail and financial services network with more branches than all of the UK’s banks and building societies put together, the Post Office is at the hear...

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Episode 06 – The craft of communication

March 27, 2019

In episode six, Katie travels beyond the boundaries of internal comms to find out how to write more engagingly, tell better stories and use humour to deliver your message. And who ...

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Episode 05 – Learning comms lessons from PR

March 13, 2019

In episode five, Katie aims to find out what internal communications can learn from external communications. So she sits down with ‘mister public relations’, Stephen Waddington...

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Episode 04 – What it means to be the voice of IC

February 27, 2019

The Institute of Internal Communication (IoIC) is the voice of the IC profession – dedicated to strengthening confidence, credibility and community. And on 12 March, the IoIC cel...

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Episode 03 – What the State of the Sector report means for IC

February 13, 2019

Episode three lands as Gatehouse’s latest State of the Sector report is published. Katie invites Jenni Field, a tireless, high-profile personality of the IC landscape, to discus...

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Episode 02 – What it takes to be an IC leader

January 30, 2019

Even if you’re only vaguely familiar with internal communications, Katie’s guest in episode two will no doubt be a name you recognise. In a career spanning 30 years, Russell G...

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Episode 01 – How to thrive in IC

January 16, 2019

In the first episode of The Internal Comms Podcast, Katie meets Rachel Miller – a prolific blogger, educator, keynote speaker and one of the most respected voices in internal com...

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January 11, 2019

An introduction to the new Internal Comms Podcast.

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